Returns and Refunds
📦 Shipping Information
Processing Time: 1-3 business days
Delivery: 1-5 business days via FedEx Home Delivery
Weekend Delivery: Yes, at no extra cost (Mon-Sun)
Free Shipping on orders $100+
Tracking information will be emailed once your order ships.
🔄 Returns & Exchanges
30-Day Return Policy
Not satisfied? Return unused items in original packaging within 30 days of purchase.
How to Return:
- Email us at info@nbtecha.com with your order number
- Ship item to: 2300 Liberty Dr., Northampton, PA 18067
- Refund processed within 7-10 business days after we receive your return
Exchange for Defective Items:
Contact us immediately—we'll replace damaged products at no cost.
💰 Refund Policy
- Approved returns: Full refund to original payment method
- Original shipping: Non-refundable (unless our error)
- Return shipping: Customer pays (unless defective/damaged)
❓ Questions?
Email: info@nbtecha.com
Response Time: 24-48 hours
We're here to help make your experience smooth and hassle-free.